Shipping and Returns

Shipping Policy

Thank you for visiting and shopping at SenesTech Online Store. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Order processing time

All orders are processed within 5-7 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, order processing may be delayed by a few days.

Shipping rates & delivery estimates

Shipping is free on all orders.Delivery delays can occasionally occur.

Please allow additional days in transit for delivery.

If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipment to P.O. boxes or APO/FPO addresses

ContraPest Online Store does not ship to addresses that are P.O. Boxes.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

ContraPest Online Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

ContraPest Online Store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the U.S.

Returns Policy

Our ContraPest manufacturing process includes extensive checks for quality to ensure that our customers get the best product possible. Defects can happen, though, in the bottling or shipping process.

ContraPest is warrantied against any defects in manufacturing. If, upon receipt of the product, you see evidence of a problem with the container or the seal, we will quickly replace it.

If this happens, please call our customer service line at 866-886-RATS or email them at sales@senestech.com. We will walk you through the replacement process.

We regret that we cannot extend this warranty on ContraPest Product that has been opened or deployed.